Element London Limited (“Element London”, “we”, “us”, “our”) is committed to protecting your personal data. This privacy notice explains how we collect and use your information when we fulfil a travel prize on behalf of our clients.
1. WHO WE ARE
We are the organisation responsible for arranging and fulfilling your prize and any associated travel. We act as the data controller for the personal information we collect for this purpose.
Email: team@element-london.com
Address: Element London Limited, 5 Morie Street, London SW18 1SL, United Kingdom
ICO Registration: Z2110716
2. WHAT PERSONAL DATA WE COLLECT
We may collect your name, postal address, email address, telephone number, Passport/ID details, Travel preferences, Accessibility/medical/dietary requirements, Emergency contacts, Companion details etc.
3. HOW WE USE YOUR INFORMATION
We collect data directly from you or from the brand/organisation that ran the promotion including but not limited to Prize fulfilment, Travel booking, Legal/immigration requirements, Customer support, Fraud prevention etc.
4. PURPOSE AND LAWFUL BASIS
Purpose: Administering and providing your prize as described in the competition or promotion terms.
Lawful basis: Contractual necessity; Legal obligation; Legitimate interests; and Explicit consent (for special category data).
We will not use your information for marketing unless you give separate, clear consent for that purpose.
5. WHO WE SHARE YOUR DATA WITH
Shared only with: Airlines, hotels, transport providers; Event organisers; IT partners; Authorities (where required). We do not sell your personal data.
6. INTERNATIONAL TRANSFERS
Where transfers occur outside the UK, we use appropriate safeguards such as UK adequacy, SCCs, or the UK IDTA.
7. RETENTION
We retain your data as below unless longer is required for legal or audit purposes.
Booking data: up to 6 years; Passport/ID: deleted after travel; Special category data: deleted after use.
8. YOUR RIGHTS
You may exercise your UK GDPR rights: access, rectification, erasure, restriction, objection, portability and withdraw consent.
9. YOUR RIGHT TO COMPLAIN
You may complain to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Email: icocasework@ico.org.uk
Phone: 0303 123 1113
10. SECURITY
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss or disclosure.
11. UPDATES
This notice may be updated periodically.
For full details, please read our complete Privacy Notice: Click Here